PhlebCARE Terms and Conditions
Agreement to Terms
These Terms and Conditions govern your use of the PhlebCARE LLC website and services, operating as PhlebCARE Mobile Lab & DNA Solutions.
By scheduling or purchasing services and affirmatively accepting these terms, you agree to the applicable provisions below. Separate patient consent forms, service agreements, laboratory requirements, and disclosures may also apply. These terms do not replace informed consent for a procedure.
Scope of Services
PhlebCARE provides mobile, onsite, and in-clinic phlebotomy, specimen collection, collection kits, specimen preparation, and delivery coordination, as applicable to the requested service.
Services may include blood collection, urine collection, saliva or cheek-swab collection, other authorized specimen collection, specialty laboratory kits, DNA specimen collection, laboratory-based drug test collection, and therapeutic phlebotomy performed pursuant to a valid treating-provider order.
Availability depends on location, staffing, specimen requirements, applicable professional authorizations, and the requirements of the receiving laboratory or ordering provider. Certain services may be available through independently operated partner locations.
PhlebCARE does not provide emergency medical services. If you are experiencing a medical emergency, call 911.
Specimen Collection and Laboratory Analysis
For laboratory panels, DNA testing, and laboratory-based drug testing, PhlebCARE provides collection kits, specimen collection, preparation, and delivery coordination, as applicable. The designated outside laboratory performs the analysis and issues the laboratory report. PhlebCARE does not perform these analyses.
Any point-of-care testing performed directly by PhlebCARE is separately identified and limited to testing permitted under our applicable laboratory authorization.
PhlebCARE may assist with transmitting orders, coordinating specimen delivery, and forwarding laboratory reports to authorized recipients. These activities do not constitute laboratory analysis or independent medical interpretation.
Physician Orders and Partnered Physician Services
Certain laboratory tests require an order from an appropriately authorized healthcare provider. Patients may provide an existing valid order or request assistance connecting with an independent partnered physician or clinic.
The partnered provider independently reviews the request and determines whether testing, consultation, or an order is appropriate. Purchasing or requesting a panel does not guarantee that a provider will issue an order.
Provider consultations, ordering services, and laboratory analysis may involve separate charges. Applicable charges will be disclosed before the related service is purchased or performed.
PhlebCARE does not independently diagnose conditions, prescribe treatment, or issue medical orders.
Telehealth Services
Telehealth consultations and medical advice are provided by our partnered clinic or physician. PhlebCARE assists with coordination and does not perform these consultations.
Patients may contact PhlebCARE for assistance connecting with the partnered provider’s office. That office determines appointment availability, eligibility, fees, and clinical requirements.
The consulting provider is responsible for medical assessment, advice, diagnosis, treatment recommendations, and prescribing decisions within the provider’s authorized scope of practice. Separate provider consent forms, terms, and privacy notices may apply.
Therapeutic Phlebotomy
Therapeutic phlebotomy requires a valid written order from the patient’s treating physician or other healthcare provider authorized to order the procedure.
A referral must include or be accompanied by the required treatment order. The order must contain sufficient instructions to perform the procedure, including the prescribed collection volume, frequency, and applicable monitoring or hold parameters.
PhlebCARE performs the ordered procedure only when it falls within the applicable professional scope of practice and service capabilities. An order does not authorize services outside those limits.
PhlebCARE may postpone or decline a procedure when the order is incomplete, required information is unavailable, or the procedure cannot be performed safely. Changes to the treatment plan must be addressed by the treating provider.
DNA Collection and Mailed Kits
PhlebCARE provides DNA collection kits and specimen collection or coordination services. DNA analysis is performed by the designated outside laboratory.
Eligible kits may be mailed for patient self-collection when permitted by the laboratory and appropriate for the intended use. Customers must follow the kit’s collection, identification, packaging, and return instructions.
Tests requiring verified identity and documented chain of custody must follow the applicable laboratory collection procedures. Ordinary self-collected kits are not a substitute for a required legal chain-of-custody collection.
Acceptance of a DNA report by a court, government agency, or other organization depends on that organization’s requirements. Customers should confirm those requirements before purchasing a service.
DOT and Non-DOT Drug Testing
PhlebCARE provides specimen collection and related identification, documentation, handling, and delivery coordination for laboratory-based DOT and non-DOT drug testing.
The designated outside laboratory performs the analysis. Medical Review Officer services are provided by the applicable independent MRO when required by the testing program.
DOT collections must follow applicable DOT procedures. Non-DOT collections follow the requirements of the employer, requesting organization, laboratory, or applicable testing program.
PhlebCARE does not determine employment eligibility or make employer disciplinary decisions.
Patient Responsibilities
Patients and customers must provide accurate identification, contact information, medical orders, relevant medical information, and billing details.
Patients must follow preparation instructions supplied by the ordering provider or laboratory, including fasting instructions when applicable. Questions about medications, fasting safety, or medical preparation should be directed to the treating provider.
Patients should disclose relevant collection concerns, including a history of fainting, difficult blood draws, allergies to collection materials, or other information that could affect safe collection.
Services for individuals under 18 generally require permission from a parent or legal guardian, except where applicable law permits the minor to consent independently. Certain services may have additional age or eligibility restrictions.
For mobile appointments, customers must provide an accessible, adequately lit, and safe collection area and secure pets during the visit.
Collection Consent and Service Limitations
Consent to a blood draw or other procedure is obtained separately as appropriate. Patients may ask questions and may decline or request that a procedure be stopped.
Collection procedures may involve discomfort, bruising, bleeding, dizziness, fainting, or other complications. Staff will explain relevant precautions and respond according to the circumstances.
PhlebCARE may decline, postpone, or discontinue services when necessary for safety, when required orders or identification are missing, or when threatening, fraudulent, or inappropriate conduct prevents service.
Successful specimen collection cannot be guaranteed. Collection may be unsuccessful or limited by patient condition, specimen requirements, or other circumstances.
Nothing in these terms excludes liability that cannot lawfully be excluded or waives a patient’s applicable legal rights.
Specimen Handling, Rejection, and Recollection
Specimens are collected, prepared, and transported according to applicable handling instructions and chain-of-custody requirements when needed.
The receiving laboratory determines whether a specimen is suitable for analysis. Recollection may be necessary because of insufficient quantity, specimen condition, collection errors, incomplete documentation, or other laboratory requirements.
If recollection is needed, PhlebCARE will explain the available next steps and any proposed charges before scheduling another collection. Charges and refunds will be evaluated based on the circumstances and the applicable service agreement. Customers will not automatically be charged for every rejected specimen.
Laboratory Results and Turnaround Times
Laboratory turnaround times are estimates and may begin when the laboratory receives and accepts the specimen. Shipping, additional testing, laboratory workload, or other circumstances may affect timing.
Reports are delivered through the arrangements applicable to the requested service and only to authorized recipients.
PhlebCARE may help coordinate or forward reports but does not independently interpret results or recommend treatment. Medical questions about results should be directed to the ordering or consulting healthcare provider.
Payment and Cancellations
Applicable charges will be disclosed before booking or purchasing the service. Depending on the service, charges may include collection, mobile travel, specimen preparation, shipping, laboratory analysis, provider services, or other specifically disclosed fees.
Payment is due according to the terms presented at booking or under a separate written agreement.
Cancellations and rescheduling requests must be made at least 24 hours before the scheduled appointment. Late cancellations, missed appointments, or inability to complete a visit because required access, identification, or documentation is unavailable may result in a fee only as disclosed before booking.
Any cancellation fee or forfeiture of prepaid charges will follow the policy disclosed and accepted at booking, subject to applicable law.
Specialty, research, and concierge appointments may have additional charges or cancellation requirements, which will be disclosed before confirmation.
Refund eligibility depends on the service purchased, work already performed, kits already shipped, and laboratory or provider charges already incurred. Any nonrefundable charges must be disclosed before purchase.
Insurance reimbursement is not guaranteed. Customers should verify coverage with their insurer before purchasing services.
SMS Communications
By providing your mobile phone number and consenting to receive text messages from PhlebCARE Mobile Lab & DNA Solutions, you agree to receive SMS communications related to your services and appointments.
Types of Messages
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Technician arrival notifications
- Service-related communications
- Customer support responses
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan.
SMS Consent
By providing your mobile phone number and submitting a form on our website, you expressly consent to receive SMS text messages from PhlebCARE regarding appointment scheduling, appointment reminders, arrival notifications, service updates, responses to your inquiries, and other customer service-related communications.
You may receive text messages related to services you have requested from PhlebCARE. Message frequency varies based on your appointments, service requests, and interactions with our team.
Message Frequency
Message frequency varies depending on your appointments, service requests, and interactions with PhlebCARE.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan.
Opt-In Instructions
Customers may opt in to receive SMS communications from PhlebCARE by providing their mobile phone number and submitting a website form, patient intake form, or other consent form. Upon opting in, customers may receive a confirmation text message stating:
“Thank you for opting in to SMS messages from PhlebCARE. You may receive appointment reminders, scheduling updates, arrival notifications, service updates, and customer service communications. To opt out at any time, reply STOP. To opt back in, reply START. For assistance, reply HELP. Message and data rates may apply. Message frequency may vary.”
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any SMS message. Once opted out, you will no longer receive SMS communications from PhlebCARE.
To opt back in and resume receiving SMS messages, reply START to any previous message or contact us directly for assistance.
Help Instructions
For assistance, reply HELP to any SMS message or contact us directly at:
Phone: 888-959-9382
Email: info@mobilephlebcare.com
Consent
Consent to receive SMS messages is not a condition of purchasing any goods or services from PhlebCARE.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted only as necessary to provide our services.
Privacy and Information Sharing
Our Privacy Policy explains how PhlebCARE collects, uses, safeguards, and shares personal information.
To coordinate requested services, PhlebCARE may share necessary identification, contact, order, and specimen information with the designated laboratory and applicable healthcare provider, as permitted or required by law.
Laboratories and independent providers may have their own privacy notices and information-handling obligations. These terms do not replace any applicable Notice of Privacy Practices, authorization, or patient privacy rights.
Intellectual Property
The PhlebCARE® name, logo, brand elements, website content, graphics, photographs, service descriptions, and related materials are owned by or licensed to PhlebCARE LLC. PhlebCARE® is a federally registered trademark.
These materials may not be copied, reproduced, modified, or used without prior written authorization, except as permitted by applicable law.
Website Information
Website content is provided for general educational and service-information purposes. It is not a substitute for individualized medical advice, diagnosis, or treatment from a qualified healthcare provider.
Although we seek to keep information accurate and current, website content may contain errors or become outdated. Availability and pricing should be confirmed when booking.
Governing Law
These terms are governed by the laws of the State of California, except where applicable federal law or mandatory laws of another jurisdiction require otherwise.
Nothing in these terms limits rights or remedies that cannot legally be waived. Any separate arbitration agreement must be expressly presented and accepted and must satisfy applicable legal requirements.
Changes to These Terms
PhlebCARE may update these terms from time to time. Revised terms will be posted with an updated effective date.
Changes will apply prospectively, subject to applicable law and any existing written service agreement. Material changes affecting an already booked service will be communicated when required, and additional acceptance will be obtained where necessary.
Contact Information
For questions about these terms, appointments, charges, or service concerns, contact:
PhlebCARE LLC
PhlebCARE Mobile Lab & DNA Solutions
Phone: 888-959-9382
Email: info@mobilephlebcare.com