Privacy Policy

                                                                                                          Last updated: 9/30/2026

 

Commitment to Privacy

PhlebCARE LLC, operating as PhlebCARE Mobile Lab & DNA Solutions, respects your privacy and is committed to protecting personal information collected through our website, scheduling processes, communications, and services.

We handle information in accordance with applicable privacy and security requirements, including HIPAA where it applies to our activities and applicable state laws.

 

This policy explains our general information practices. It does not replace any separate Notice of Privacy Practices, patient authorization, or other notice required for a particular service.

 

Information We Collect

Depending on the service requested, we may collect:

  • Identification and contact information, including your name, date of birth, address, telephone number, and email address.

  • Appointment details, collection location, and service preferences.

  • Healthcare provider orders and relevant medical information needed for safe specimen collection.

  • Specimen identification, collection documentation, and laboratory reports when provided to us.

  • Identity verification and chain-of-custody documentation when required.

  • Billing, payment, and insurance information, as applicable.

  • Communications, consent records, and customer service inquiries.

Information may be provided by you, your authorized representative, an ordering provider, a laboratory, or another party authorized to coordinate your requested service.

 

How We Use Information

We use information as appropriate to:

  • Schedule appointments and coordinate requested services.

  • Verify identity and applicable collection requirements.

  • Perform and document specimen collection.

  • Coordinate specimen preparation, transportation, and laboratory submission.

  • Connect patients with independent partnered healthcare providers.

  • Forward reports to authorized recipients.

  • Process payments and address billing questions.

  • Respond to inquiries and service concerns.

  • Maintain records, support quality assurance, and meet applicable legal obligations.

We do not sell or rent your health information or disclose it to third parties for their marketing purposes.

 

How We Share Information

We may share information with parties involved in providing or supporting your requested services, including:

  • The designated laboratory performing specimen analysis.

  • Your ordering or treating healthcare provider.

  • An independent partnered physician or clinic providing consultation or ordering services.

  • Authorized personnel and service providers supporting scheduling, communications, billing, records, or specimen transportation.

  • Other recipients you authorize, including recipients designated under an applicable testing program.

Information is shared only as permitted or required by applicable law. Where a separate authorization is required, we obtain it before the disclosure.

 

We may also disclose information when legally required or otherwise permitted by law, such as for qualifying public health activities, regulatory oversight, or legally valid requests.

 

Service providers handling protected information on our behalf must meet applicable contractual and privacy requirements.

 

Outside Laboratories and Healthcare Providers

For laboratory panels, DNA testing, and laboratory-based drug testing, the designated outside laboratory performs the analysis and issues the laboratory report. PhlebCARE provides collection and related coordination services.

 

Telehealth consultations, medical advice, and provider ordering decisions are performed by independent partnered healthcare providers.

PhlebCARE may receive or forward orders and reports as part of coordinating your service. Outside laboratories and healthcare providers may maintain their own records and have separate privacy notices.

 

Any point-of-care testing performed directly by PhlebCARE is separately identified.

 

SMS Communications & Mobile Information Privacy

By providing your mobile phone number, you consent to receive text messages from PhlebCARE Mobile Lab & DNA Solutions regarding appointment confirmations, appointment reminders, scheduling updates, technician arrival notifications, and other service-related communications.

 

Message frequency varies. Message and data rates may apply.

 

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for providing and supporting PhlebCARE services.

 

Safeguards and Security

We use administrative, physical, and technical safeguards appropriate to the information we handle and applicable legal requirements.

Access to information is limited according to personnel responsibilities and authorized service needs. No electronic transmission or storage method can guarantee absolute security.

 

Please contact us for an appropriate method of transmitting sensitive documents. Avoid including unnecessary medical information in general website inquiries.

 

Record Retention

We retain information for the periods necessary to provide services, maintain required records, address billing or service issues, and satisfy applicable legal and contractual obligations.

 

Retention periods vary according to the type of record and applicable requirements. Information is disposed of using appropriate methods when it is no longer required.

 

Your Privacy Rights

Depending on applicable law and the information involved, you may have rights to:

  • Request access to or a copy of records we maintain about you.

  • Request an amendment to inaccurate or incomplete information.

  • Request restrictions on certain uses or disclosures.

  • Request communications through an alternative method or location.

  • Obtain an accounting of certain disclosures.

  • Revoke an authorization, subject to actions already taken in reliance on it.

  • Raise a privacy concern or file a complaint.

These rights are subject to applicable conditions and exceptions. Requests concerning records maintained by an outside laboratory or independent provider may need to be directed to that organization.

 

To submit a request, contact us using the information below. We may verify your identity or authority before responding.

 

Privacy Questions and Complaints

If you have questions about our information practices or believe your privacy rights have been violated, contact:

PhlebCARE LLC
Phone: 888-959-9382
Email: info@mobilephlebcare.com

 

You may also submit a complaint to the appropriate regulatory authority, including the U.S. Department of Health and Human Services Office for Civil Rights for matters within its jurisdiction.

 

PhlebCARE will not retaliate against you for exercising applicable privacy rights or submitting a complaint.

 

Updates to This Policy

We may update this policy when our practices or applicable requirements change. The current version will be posted on our website with its effective date.

 

We will provide additional notice or obtain consent when required by applicable law. This policy does not itself authorize uses or disclosures that require separate permission.