FAQ
General & Booking Questions
What types of diagnostic tests samples does PhlebCARE collects?
PhlebCARE provides professional specimen collection services for a wide range of diagnostic needs, including:
Blood samples for routine testing, wellness panels, and provider ordered diagnostics
Urine samples for urinalysis, drug testing, and laboratory evaluation
Saliva samples for select hormone and genetic testing
Stool samples for gastrointestinal and digestive health testing
Swab samples for viral and bacterial testing, including respiratory infections
PRP blood collection performed according to an ordering provider’s protocol
All specimens are collected by licensed professionals and handled according to proper chain of custody and handling requirements. Samples are processed by accredited partner laboratories to ensure accurate and timely results.
Do I need a physician order to book a service?
It depends on the service. Some services, such as therapeutic phlebotomy or certain provider-directed procedures, require a valid physician or provider order. Other services, including many direct-to-consumer lab tests and specimen collections, do not require a prior order. If an order is needed, our team will let you know during the scheduling process.
Can I order lab tests without a provider?
Yes. Many lab tests can be ordered directly by clients without a provider order. These are typically self-pay services. If you are unsure which tests to select or would like guidance, optional telehealth consultations are available to help you choose appropriate labs.
Is telehealth required to use your services?
No. Telehealth is optional and not required to book most services. Telehealth consultations are available for clients who would like assistance choosing lab tests or reviewing and understanding their results, but you may proceed without telehealth if you already know what you need.
How do I schedule an appointment?
To schedule a blood draw or specimen collection, you have a few options:
If you already have a provider order, you may upload it during booking or send it to our team by email or fax.
If you are ordering labs directly, select your desired tests and complete the booking form.
You may also use the Book Now option on our website to submit your request. Our team will review the information and follow up to confirm details and next steps.
Note: Some services require a valid provider order. Appointments are confirmed after we review your request, confirm availability, and complete any required payment steps.
What areas do you currently serve?
PhlebCARE currently provides services in select regions, including San Diego County and the Las Vegas Valley. Service availability may vary depending on location and service type. You can view available locations on our website or during the scheduling process.
What if my city is not listed?
If your city is not listed, we may still be able to assist through mobile coordination, partner locations, or custom arrangements. Please submit an inquiry or appointment request, and our team will review availability and contact you with next steps.
Pricing, Billing & Policies
How much do your service cost?
PhlebCARE’s mobile phlebotomy services start at $99 per draw. Pricing may vary based on factors such as distance, urgency, and special handling requirements.
Additional fees may apply, including:
Mileage: $0.70 per mile beyond a 15-mile radius from ZIP code 92101
STAT orders: $30
Processing of specimen & delivery to USPS, FedEx, etc: $25
After-hours or special handling services may be priced on a case-by-case basis
Laboratory testing fees are separate and billed directly by the processing laboratory. If you choose, you may upload your insurance information so it can be shared with the laboratory for billing purposes. We recommend contacting the laboratory directly to confirm coverage and testing costs.
For the most accurate pricing, please submit an inquiry or appointment request.
Are lab fees included in your pricing?
No. PhlebCARE’s service fees cover specimen collection and coordination only. Laboratory testing fees are billed separately by the processing laboratory. Pricing for lab tests varies based on the tests ordered and the laboratory used.
How long does a blood draw appointment take?
The duration of a blood draw appointment typically depends on the type and number of tests being performed ranging from 15-30mins. Our phlebotomists work efficiently to minimize any inconvenience to you.
What is your cancellation policy?
Appointments must be canceled or rescheduled at least 24 hours prior to the scheduled appointment time.
Cancellations made with less than 24 hours’ notice may be subject to a service charge.
No-shows or failure to provide access at the scheduled appointment time may result in a full service charge.
Appointments may be rescheduled once without penalty if the request is made at least 24 hours in advance.
Do you accept insurance?
PhlebCARE is a cash-based service and does not bill insurance for specimen collection or related services. Payment for our services is due at the time of booking or appointment confirmation.
Laboratory testing fees are separate and billed directly by the processing laboratory. If you choose, you may provide your insurance information so it can be shared with the laboratory for testing-related billing. Insurance coverage and benefits for laboratory testing are determined by your insurance provider and the laboratory.
What happens if the blood draw cannot be completed?
If a blood draw cannot be completed due to patient non-compliance, safety concerns, or inability to proceed at the time of the appointment, the service may still be considered rendered.
Examples include, but are not limited to, refusal to proceed, unsafe conditions, inability to access the patient, or failure to meet basic requirements necessary to perform the draw safely.
In such cases, a service charge may apply to cover time, preparation, and travel. Our team will always make reasonable efforts to complete the service safely and professionally
Phlebotomy & Specimen Collection
Who can benefit from PhlebCARE mobile phlebotomy services?
PhlebCARE is ideal for seniors, busy professionals, children, individuals with limited mobility, and anyone who prefers the comfort of in-home care. We also serve specialty labs, fertility clinics, concierge doctors, recovery centers, and legal or workplace testing needs.
How long does a blood draw appointment take?
The duration of a blood draw appointment typically depends on the type and number of tests being performed ranging from 15-30mins. Our phlebotomists work efficiently to minimize any inconvenience to you.
Are your phlebotomist certified?
Yes. All of our phlebotomists are state-licensed professionals who meet California’s certification requirements. Each team member has hands-0n experience in the field and is trained to follow strict standards for patient safety, specimen handling, and professional care. You can trust that your visit will be handled by a qualified and dependable expert.
Do you offer mobile, onsite, or partner-location services?
What types of samples do you collect?
PhlebCARE provides professional specimen collection services for a wide range of diagnostic needs, including:
Blood samples for routine testing, wellness panels, and provider ordered diagnostics
Urine samples for urinalysis, drug testing, and laboratory evaluation
Saliva samples for select hormone and genetic testing
Stool samples for gastrointestinal and digestive health testing
Swab samples for viral and bacterial testing, including respiratory infections
PRP blood collection performed according to an ordering provider’s protocol
All specimens are collected by licensed professionals and handled according to proper chain of custody and handling requirements. Samples are processed by accredited partner laboratories to ensure accurate and timely results.
Telehealth Services
What is telehealth used for at PhlebCARE?
Yes. All of our phlebotomists are state-licensed professionals who meet California’s certification requirements. Each team member has hands-0n experience in the field and is trained to follow strict standards for patient safety, specimen handling, and professional care. You can trust that your visit will be handled by a qualified and dependable expert.
Is telehealth required to order lab tests?
Yes. All of our phlebotomists are state-licensed professionals who meet California’s certification requirements. Each team member has hands-0n experience in the field and is trained to follow strict standards for patient safety, specimen handling, and professional care. You can trust that your visit will be handled by a qualified and dependable expert.
Can telehealth help me choose lab tests?
Yes. All of our phlebotomists are state-licensed professionals who meet California’s certification requirements. Each team member has hands-0n experience in the field and is trained to follow strict standards for patient safety, specimen handling, and professional care. You can trust that your visit will be handled by a qualified and dependable expert.
Can telehealth review my lab results?
Yes. All of our phlebotomists are state-licensed professionals who meet California’s certification requirements. Each team member has hands-0n experience in the field and is trained to follow strict standards for patient safety, specimen handling, and professional care. You can trust that your visit will be handled by a qualified and dependable expert.
Is there a fee for telehealth?
Yes. All of our phlebotomists are state-licensed professionals who meet California’s certification requirements. Each team member has hands-0n experience in the field and is trained to follow strict standards for patient safety, specimen handling, and professional care. You can trust that your visit will be handled by a qualified and dependable expert.
DNA Testing
What types of DNA tests do you offer?
We offer a wide range of DNA testing services through our partnership with DDC (DNA Diagnostics Center), including:
Legal Paternity Testing (Chain of Custody)
Peace of Mind Paternity Testing
Maternity Testing
Sibling Testing
Grandparent Testing
Immigration DNA Testing
Prenatal Paternity Testing
Avuncular Testing (Aunt/Uncle)
DNA Profiling
Infidelity Testing
Forensic and post-mortem DNA services
What’s the difference between legal and non-legal (peace of mind) testing?
Legal DNA testing follows a strict chain of custody protocol, with verified identification and documented handling, and is admissible in court or for immigration.
Peace of mind testing is for personal use only and not valid for legal proceedings.
Where is the DNA test processed?
Samples are sent to partner laboratories that are accredited by AABB. These labs handle legal relationship testing and ensure compliance with U.S. government standards for courts, USCIS, and embassies.
How does the mobile DNA collection service work?
We travel to your home, office, or preferred location for sample collection. The process is discreet, professional, and follows all chain of custody procedures for legal tests.
What do I need for my legal testing appointment?
A government-issued photo ID (for adults)
A birth certificate or passport (for minors)
Any documentation from your attorney or requesting agency (if applicable)
ID is optional but recommended for non-legal tests
Do I need to pay a deposit for DNA testing?
Yes, a deposit is required to confirm all DNA testing appointments.
- The amount may vary based on the type of test and the number of participants.
- Some services may require full payment upfront.
- Please contact us directly for deposit details specific to your case.
Appointments are not confirmed until a deposit has been received.
What is your cancellation and refund policy?
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We understand that plans can change, but due to the nature of DNA testing, we follow a time-based cancellation policy:
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More than 48 hours in advance: Eligible for a partial refund, minus an admin fee.
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24 to 48 hours before: May receive a partial refund or one-time rescheduling.
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Less than 24 hours / No-show: Deposit or payment is nonrefundable.
Remaining balances must be paid in full before we can release results or send samples to the lab.
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DOT & Non-DOT Drug Testing
Dot Drug Testing
What is DOT drug testing?
DOT drug testing is a federally regulated drug testing program required for certain safety-sensitive employees under U.S. Department of Transportation regulations. These tests must follow strict procedures related to specimen collection, chain of custody, laboratory analysis, and Medical Review Officer (MRO) review.
Who is required to complete DOT drug testing?
DOT drug testing is required for employees performing safety-sensitive functions in regulated transportation industries, including but not limited to commercial drivers, aviation personnel, pipeline workers, railroad employees, and maritime personnel, as defined by DOT regulations.
What substances are included in a DOT drug test?
DOT drug tests screen for a standardized panel of substances as mandated by federal regulations. The panel currently includes:
Marijuana
Cocaine
Amphetamines (including methamphetamine)
Opioids (including codeine, morphine, heroin, oxycodone, oxymorphone, and hydrocodone)
Phencyclidine (PCP)
Do you offer mobile DOT drug testing?
Yes. PhlebCARE offers mobile DOT drug testing services for employers and organizations, subject to site suitability and compliance requirements. Mobile collections are performed in accordance with DOT regulations and chain-of-custody procedures.
What do I need to bring to a DOT drug testing appointment?
Individuals completing a DOT drug test must bring:
A valid government-issued photo ID
Any required employer authorization or testing documentation, if applicable
Additional instructions may be provided by the employer or testing coordinator prior to the appointment.
How are DOT test results reviewed?
DOT drug test results are reviewed by a certified Medical Review Officer (MRO). The MRO verifies laboratory results, contacts the donor if necessary, and reports final results to the designated employer representative in compliance with DOT regulations.
Non-Dot Drug Testing
What is non-DOT drug testing?
Non-DOT drug testing refers to drug testing that is not governed by federal DOT regulations. These tests are typically conducted based on employer policies, organizational requirements, court orders, or personal needs.
Who typically uses non-DOT drug testing?
Non-DOT drug testing is commonly used by:
Employers outside DOT-regulated industries
Schools or educational programs
Courts or legal entities
Rehabilitation or recovery programs
Individuals requesting personal or employment-related testing
What types of non-DOT drug tests do you offer?
PhlebCARE offers a variety of non-DOT drug testing options, which may include urine, oral fluid, or other approved specimen types. Test panels and configurations vary depending on client needs and requirements.
Do you offer mobile or onsite non-DOT drug testing?
Yes. PhlebCARE provides mobile and onsite non-DOT drug testing services for individuals, businesses, and organizations, depending on location and scheduling availability.
How quickly are results available?
Result turnaround times vary based on the type of test and laboratory processing. Some screening results may be available quickly, while confirmatory testing may take additional time. Estimated turnaround times will be provided during scheduling or upon request.
Wellness Dashboard
What is the PhlebCARE Wellness Dashboard?
The PhlebCARE Wellness Dashboard is a secure digital tool that allows clients to view, organize, and track their laboratory results and health-related information in one place. It is designed to support personal wellness awareness and recordkeeping.
Does the Wellness Dashboard provide medical advice or diagnoses?
No. The Wellness Dashboard does not provide medical advice, diagnoses, or treatment recommendations. It is an informational tool only. Any medical questions or decisions should be discussed with a licensed healthcare provider.
Do I need to use the Wellness Dashboard to book services?
No. Use of the Wellness Dashboard is optional. Clients may book services and receive laboratory results without using the dashboard.
Is the Wellness Dashboard connected to telehealth services?
The Wellness Dashboard may be used alongside optional telehealth consultations. Clients who choose telehealth may reference their laboratory results, including those available through the dashboard, during their consultation. Telehealth services are provided separately and for an additional fee.
Is my information secure within the Wellness Dashboard?
Yes. The Wellness Dashboard is designed to support HIPAA-compliant handling of personal health information and uses appropriate administrative, technical, and physical safeguards to protect user data.